Payments Management
How tenants pay, payment requests, offline payments, refunds, and late fees.
- How do tenants pay rent?
Tenants pay from their portal by card or by bank transfer (ACH). Bank transfers carry a small flat processing fee; cards cost more. The exact fees are a... - What are the ways to collect rent?
There are three collection modes per lease. Tenant portal (the default): the tenant logs in and pays, or sets up auto-pay. Monthly payment link: the app... - How do I request a one-time payment?
Use Send Payment Request on the Payments page for things like a deposit, a repair charge, or a utility bill. The tenant gets an email with a secure paym... - How do I record cash, check, or Zelle payments?
Anywhere you see Record Payment or Mark Paid Offline, you can log money you collected outside the app - cash, check, Zelle, Venmo, bank transfer, credit... - How do late fees and reminders work?
If a lease has late fees configured, the app applies them automatically once rent is past the grace period, and sends the tenant escalating overdue remi... - How do refunds work?
You can refund a payment the tenant made through the app from Transaction History. The original payment amount goes back to the tenant; processing fees...