PropertyFolio Help Center

Answers about using PropertyFolio, for landlords and tenants - from adding your first property to collecting rent, screening, leases, maintenance, and move-outs.

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Getting Started

What PropertyFolio does and how to set up your first property.

Properties & Units

Multi-unit buildings, photos, valuations, and editing properties.

Tenant Management

Invites, portal access, the tenant lifecycle, move-outs, and documents.

Tenant Screening

Background checks through Checkr: how they run, who pays, and the report.

Lease Management

The lease wizard, e-signatures, amendments, renewals, templates, and LLCs.

Payments Management

How tenants pay, payment requests, offline payments, refunds, and late fees.

Getting Paid & Bank Setup

Connecting your bank, verification, and when payouts arrive.

Budget & Expenses

The month-by-month budget grid, receipts, and custom categories.

Maintenance & Vendors

Requests, visits, your vendor directory, and 1099 tracking.

Inspections

Move-in and move-out condition reports, photos, sharing, and PDFs.

Move-Outs & Deposits

Notices, deposit settlement, disposition statements, and evictions.

Signing In

Sign-in options, and what to do when Google or Apple sign-in will not go through.

Messages & Notifications

In-app messaging, the notification bell, and email and push preferences.

Reports & Taxes

The dashboard, annual reports, and Schedule E or Form 8825 exports.

Team & Access

Property managers, access levels, and what stays owner-only.

Plans & Billing

Subscription tiers, upgrades and downgrades, and app-store billing.

For Tenants

Paying rent, auto-pay, maintenance, signing, documents, and moving out.